Refund policy

This Returns & Refunds Policy governs the terms applicable to purchases made through the website https://aurorreray.com, owned by Aurorreray Marketing LLC.

1. Merchant Identification
Company: Aurorreray Marketing LLC
EIN: 42-3575044
Registered address: 117 South Lexington Street, Ste 100, Harrisonville, MO 64701, United States
Email: hello@aurorreray.com
Phone: +1 (575) 310 8490

2. Nature of Products and Services
Aurorreray Marketing LLC sells:

  • Digital products (downloadable ebooks)
  • Advisory and consulting services (marketing and strategy)

As these are digital content and personalized services, special return conditions apply in accordance with applicable law.

3. Return Policy for Digital Products (Ebooks)
NO RETURNS OR REFUNDS ARE ACCEPTED.
In accordance with applicable consumer protection legislation governing digital content (including, where applicable, EU Directive 2011/83/EU on consumer rights), no returns or refunds are accepted for digital products when:

  • The content has been downloaded
  • Access has been activated
  • The product has been consumed in whole or in part

By completing the purchase, the customer expressly accepts the loss of their right of withdrawal once the download of or access to the digital content has begun.

4. Exceptions (Special Cases)
A refund may be considered only in the following exceptional cases:

  • The digital file is not accessible due to a technical error attributable to Aurorreray Marketing LLC
  • The product delivered does not match the one purchased
  • A verified duplicate charge

In these cases, the customer must make contact within a maximum of 7 calendar days of purchase.

5. Refund Policy for Advisory Services
a) Services not started: If the service has not begun, a partial or full refund may be requested, subject to review.
b) Services started: Once the service has begun (meetings, audits, deliverables, sessions, analysis), no refunds are accepted, as it is considered a personalized and executed service.

6. Procedure to Request a Review
To request a review of an exceptional case, the customer must send an email to hello@aurorreray.com, including:

  • Full name
  • Email used for the purchase
  • Order number
  • Detailed reason for the request

Requests will be reviewed within a maximum of 5 business days.

7. Refund Method
If a refund is approved:

  • It will be issued using the same original payment method
  • Processing time may vary depending on the bank or payment platform
  • Aurorreray Marketing LLC is not responsible for delays beyond its control

8. Chargebacks and Disputes
Improper use of chargebacks, disputes, or fraudulent claims may result in:

  • Blocking access to the products
  • Cancellation of services
  • Legal action where applicable

We recommend always contacting our team first to resolve any issue.

9. Acceptance of the Policy
By making a purchase on https://aurorreray.com, the customer declares that they have read, understood, and expressly accepted this Returns & Refunds Policy.

10. Changes
Aurorreray Marketing LLC reserves the right to modify this policy at any time. Changes take effect upon publication on the website.

11. Contact
For any questions regarding returns or refunds:
Email: hello@aurorreray.com
Phone: +1 (575) 310 8490